Telephone Etiquette Skills
120 Vryburger Avenue, Bothasig Cape Town
Cape Town, Wes-Kaap 7441
This workshop will help you learn the various skills and techniques when answering the phone, listening to clients, users, supporters and colleagues. It will help you understand their needs so that you can provide what they want, when they want it.
• Understanding your role as representative of your company.
• Responding to callers with the appropriate greeting and correct phone voice.
• Handling incoming and outgoing calls - structuring Calls, Phone Messaging, Voicemail Messages and Call-to-Actions.
• Telephone jargon and alternative dialogue.
• Dealing with complaints and angry customers.
• Barriers and bridges to communication.
120 Vryburger Avenue, Bothasig
Biebie Productions specialization lies in offering YOU high quality, custom designed training courses to meet all your communication needs under the umbrella of Speech, Personal Development, Corporate Workshops and Acting.
Assist YOU to communicate eloquently with a reduced accent by utilizing effective practical methods and innovative techniques.
We work with clients from all industry levels within the corporate and private sector, thus providing the flexibility for training to be done online, in-house, in groups and/or on a one-to-one basis.
Biebie Productions facilitator: Barbara Barbieri, is passionate, highly skilled and experienced to help you achieve your goals. We pride ourselves in using innovative, effective practical methods and techniques that will change your life forever. We strive to deliver an unparalleled level of excellence in the industry by continuously refining our processes and procedures.
Biebie Productions trains winners!
“Talking and eloquence are not the same: to speak; and to speak well are two things. There is all the difference when having something to say and HOW to say something the right way.” The various courses devised (below) help you focus on: becoming a confident communicator; developing your vocal quality (Elocution); correcting speech impediments; (diction, stuttering, mumbling, cleft palates, nasality, tone faults etc.); and reducing your accent. Learn an Accent or you can delve deeper into being a Radio Presenter; a Voice-Over artist; and/or Public Speaker; all the while still understanding HOW to communicate on all levels (corporate, radio, film, TV, theatre and every day). Why not learn the ancient art form of Singing? The Transgender Voice Development, is a unique service in South Africa where I can train transgender’s who are in the transitioning phase (male – female).
ELOCUTION and ACCENT REDUCTION
Elocution and Accent reduction for Children aged 5 - 7 and 8 – 18
VOICE OVER SKILLS TRAINING
RADIO PRESENTING SKILLS TRAINING
PUBLIC SPEAKING SKILLS TRAINING
MASTERING THE GENERAL AMERICAN ACCENT
TRANSGENDER VOICE DEVELOPMENT). (It is a one on one session where I mould your voice to establish a more feminine quality, by covering all areas of the voice.)
TELEPHONE ETIQUETTE SKILLS